The University Union strives to reduce the risk of crucial data loss. The Disaster Recovery Policy recognizes that, while risks of loss are always present, there are steps that can be taken to manage them responsibly.
Guidelines and Procedures
The University Union Operation of CSU, Sacramento will maintain a secure and reliable file server on which event data, documents, spreadsheets and other crucial data are stored. It is recognized that program software can always be restored under our site licenses; the data created through that software is unique and must be protected.
The Union file server has two mirrored drives that read and write data simultaneously. This feature greatly reduces the chances of both drives crashing simultaneously. Nevertheless, several steps are taken on a regular basis to store the data in secure locations.
Event reservation data (EMS) is the most important in terms of impact on customers and the overall operation of the Union. This data is stored on the two mirrored drives of the file server and is backed up every night to a remote machine. It is also backed up weekly onto a DAT tape that is run every Thursday evening and is stored in a secure location off campus through an MOU with UCCS. At any point in time, data can be restored in a worst-case scenario to within 8 hours of creation. Paper records are kept of all EMS transactions as additional storage and retrieval.
Text, database and spreadsheet documents are also stored on the server and are backed up weekly via the DAT tape above. At any point in time, data can be restored in a worst-case scenario to within 7 days of creation. Paper records are kept of all reservation transactions as an additional storage and retrieval option.
EMS data, since it is backed up to an FTP site at the end of every business day, can be restored up to the close of business on the previous workday within a few minutes. EMS data processed between the previous day’s close of business and a system crash would need to be restored from the paper records kept as part of our standard reservation procedures. Any Windows-compatible computer can be used for a full EMS restoration. If necessary a desktop or laptop computer may be purchased locally and used to fully restore reservation data within four hours.
All Other Data
All other file server data is backed up on Thursday evening. However, retrieval of the data tape would take up to 24 hours, so restoration of all other data would take at most 24 hours. Any data processed between the most recent Thursday and a system crash would need to be restored from the paper records.
Individuals are strongly encouraged to store data on the file server, not on their individual hard drives.
The campus network provides a high level of firewall security. As a domain on the campus network backbone we are afforded the same security as all campus servers.
If a disaster or failure occurs with a physical server(s) then services that don't require physical servers would be placed into a virtual server environment if available from IRT. Current physical server hardware is being phased out as hardware reaches 5 year limits and expired warranties. Services that require physical server hardware equipment will be replaced such as NVR (Network Video Recorder) servers.
If a disaster or failure occurs with a virtual server or the IRT virtual server environment then the virtual server will be restored/re-created from CommVault Backup. If a virtual server environment is not available from IRT then off-campus hosting will be temporarily procured or Union WELL Inc. will comply with the IRT Disaster Recovery Plan.
Campus Sacfiles Storage
If a disaster or failure occurs with the Campus Sacfiles Storage currently maintained by IRT then we would comply with the IRT Disaster Recovery Plan and restoration options involving CommVault.
EMS Enterprise is the event scheduling system that is utilized by the University Union Event Services and The WELL Facilities and Information Recreation division. This software schedules room reservations for both facilities and all student organization/groups.
If a disaster or failure occurs to the EMS Enterprise database we would restore to the latest working copy of the database. Databases are backed up nightly to local disk at 6pm PT (retained locally for 7 days) and are also backed up nightly to the CommVault backup system. An active support agreement with the software vendor is required and to assure support will be available if required during this event.
CSI, Software. Inc. – Spectrum NG
Spectrum NG by CSI, Software, Inc. is the information system that controls membership management, point-of-sale, equipment checkout, fitness trainer scheduling, and other modules to The WELL.
If a disaster or failure occurs to the CSI, Software, Inc. Spectrum NG database, we would restore to the latest working copy of the database. Databases are backed up nightly to local disk at 6pm PT (retained locally for 7 days) and are also backed up nightly to the CommVault backup system. An active support agreement with the software vendor is required and to assure support will be available if required during this event.
CommVault Backup System
All Servers documented in IT Request 2 are connected and actively backup to the University CommVault backup system that is managed through IRT. Email reports are reviewed daily by the Information Technology Manager and other IRT Staff to check for errors or problems.
For additional information regarding the IRT (Information Resources & Technology) Disaster Recovery Plan please see the contact(s) below:
- Greg Porter, Director of Network & Telecommunication, (916) 278-4734, email@example.com
- Jeff Williams, Information Security Officer, (916) 278-7733, firstname.lastname@example.org
- Ted Koubiar, Director of Operations and System Services, (916) 278-7763, email@example.com
Adopted: September 19, 2007