The University Union provides an important service to the students, faculty, staff, alumni and guests of CSUS. One aspect of this service is the Games Room, which offers recreational opportunities between or after classes, after work or during campus visits. The Games Room houses video games, pinball games, jukebox, table tennis and billiards. In order to maintain an atmosphere of relaxed recreation, student Games Room Attendants are employed to facilitate use of the room and provide customer service.
Games Room Attendant general duties include cash handling and register operation, equipment checkout, area supervision/security, and information referral. Employees must be familiar with all operating procedures for the equipment (i.e. cash register) as well as the various programs and activities, which occur in the Games Room. Certain guidelines and regulations have been established to ensure that the proper attitude, appearance and atmosphere are presented to each customer who uses the Games Room.
General Policies For Patrons:
In advance of the end of each fiscal year, the University Union Director will bid or renegotiate the contract with the Electronic Amusement (video and pinball machines) vendor. The terms of the annual contract will outline the conditions of this operation, such as: approximate number of machines and their rotation, revenue collection and payment, machine maintenance, revenue percentage split and annual guarantee (if applicable), etc.
The Electronic Amusement vendor will provide a change machine (for quarters), and maintain it as part of their contract. The Program Services Supervisor is responsible for the daily stocking of the machine, the financial accountability of the change fund, and the security of the key to the machine. Twice a year (December and June 30) the change fund will be fully counted and adjusted for cash over or short.
Several Table Tennis and Billiards tournaments are to be scheduled each semester with prizes awarded to the winners. Only current CSUS students will participate in these tournaments. The formats will be determined by student input and are to be run by the Games Room Student Leader and the Program Services Manager.
Recognized student clubs and organizations are encouraged to schedule group events in the Games Room. Such events are to be scheduled in advance with the Program Services Manager. These events will only be scheduled for "slow periods" (evenings and weekends), with a maximum of eight billiard tables and one table tennis table available to be reserved, as to not disenfranchise regular student play. The hourly rate will be the same as the current rate in effect for billiards and table tennis, and a deposit is required to reserve the tables.
An Employee Manual has been developed that outlines the procedures, guidelines, and job responsibilities for the student desk attendants in the Games Room. In addition to a copy of the manual being located at the desk, each employee will sign off that they have read the manual and have been given training in the various aspects of the Employee Manual.
The Program Services Supervisor is responsible for continually updating the information in the Employee Manual and informing each student desk attendant in a timely manner. Failure to consistently adhere to the requirements outlined within the Employee Manual may result in termination.
Subjects contained within the Employee Manual for the Games Room may include, but not limited to:
Shift Schedule Changes
Releasing Personal Information
Soliciting in Building
Opening & Closing Procedures
Equipment Checkout Procedures
Cash Register Operations
|Lost & Found |
Food and Drink
Cleaning & Maintenance Procedures
Daily Tally Sheets
On occasion the University Union offers the use of the video games free of charge during selected special events (New Student Orientation, Open House, etc.). Since it is impractical to set these machines on "free play" for a few hours at a time, the following procedure accomplishes free play while not having to pay a percentage to the Electronic Amusements vendor for the use of the machines during this period. This procedure is to be implemented with the consent of the Electronic Amusements Vendor.
Adopted: January, 1991
Updated: December 13, 2001
Updated: August 28, 1995